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ITIL 4 Foundation blueprint

ITIL 4 Foundation exam domains

The PeopleCert blueprint defines 5 domains for Current ITIL 4 syllabus.
View practice test Certification overview
ProviderPeopleCert
Exam codeITIL 4 Foundation
Exam standardCurrent ITIL 4 syllabus
Domains5

How to use the exam blueprint

Treat every domain as a required area of competence, then use its linked objectives to define exactly what to learn and practice. Published weights indicate relative exam emphasis, not permission to ignore lower-weight areas.

Prepare by objective and decision

Review the knowledge behind each objective, apply it in scenarios or practical work, and use targeted questions to test the decision being measured. Move to timed simulation only after the complete blueprint has been covered.

1 linked objectives

Key Concepts of Service Management

Covers Explain value, services, relationships, outcomes, costs, and risks..

1 linked objectives

Guiding Principles

Covers Apply the seven ITIL guiding principles to service decisions..

1 linked objectives

Four Dimensions of Service Management

Covers Analyze organizations, information, partners, and value streams..

1 linked objectives

Service Value System and Service Value Chain

Covers Explain and apply the service value system and value-chain activities..

1 linked objectives

ITIL Management Practices

Covers Apply the purpose and key terms of the required ITIL practices..