Questions or feedback? Our support team is available to assist with your account, subscriptions, and platform-related questions.
How to contact us
Email support@primecyber.pro for support requests. Please include the email address associated with your Prime Learning account when the issue relates to billing, subscription access, or exam progress.
What support can help with
- Account access, sign-in, profile, and subscription questions.
- Billing, cancellation, renewal, and refund-policy questions.
- Platform issues affecting practice exams, scoring, review mode, or progress tracking.
- Accessibility feedback or requests related to using the platform.
- Reports of content clarity issues, suspected errors, or broken links.
Helpful information to include
- The page or feature where the issue occurred.
- The certification or practice session involved, if applicable.
- A short description of what happened and what you expected to happen.
- Screenshots or error messages when they do not contain sensitive payment information or secrets.
Support limitations
Support can help with Prime Learning platform issues and account questions. Support cannot provide official certification advice, guarantee exam outcomes, or confirm whether any Prime Learning question resembles an actual certification exam item.
Questions or feedback?
Contact support for account, subscription, accessibility, or platform-related questions.