Current status information
This page summarizes service availability, platform incidents, maintenance, and recovery notes when applicable.
Operational status
Prime Learning publishes detailed service status information here, including affected services and timestamps for major events.
| Service area | Status coverage |
|---|---|
| Website and app | Availability of customer-facing pages and practice workflows. |
| Authentication | Sign-in, account access, and session handling. |
| Billing | Checkout, subscription management, and billing portal access. |
| Learning content | Practice exam creation, scoring, review, and progress tracking. |
Reporting an issue
If you are experiencing a platform issue that is not reflected on this page, contact support with the page, feature, browser, and account email involved.
Questions or feedback?
Contact support for account, subscription, accessibility, or platform-related questions.