Incident Management: professional context and preparation

What this objective covers

Incident management coordinates identification, analysis, containment or restoration, communication, recovery, and learning after an operational or security disruption.

• Detection and classification
• Priority and escalation
• Containment or service restoration
• Communication
• Post-incident improvement

Why it matters

A disciplined response reduces harm while preserving evidence, service priorities, accountability, and stakeholder confidence. The correct sequence depends on the incident type and the governing process.

How to prepare

Practice distinguishing events from incidents, choosing the next response action, assigning ownership, preserving evidence where required, and conducting lessons learned after recovery.